About Us

Velliun

Make Every Christmas Feel Special

Welcome to Velliun, an online store dedicated to Christmas decorations and seasonal accessories that help bring warmth, charm, and festive character to your home.

We believe that decorating for Christmas is about creating a welcoming atmosphere and celebrating the moments that matter. Whether you prefer traditional holiday decorations, elegant seasonal accents, or a coordinated festive display, our collection offers a variety of options to complement different spaces and decorating preferences.

Velliun is operated by Harbin Xincheng Technology Co., Ltd. We are committed to providing a convenient online shopping experience, with accessible product information and customer support throughout the purchasing process.

Our Christmas Collection

Velliun focuses on Christmas decorations and seasonal accessories designed for homes, holiday displays, and festive gatherings.

Our product range may include:

• Christmas tree ornaments and decorative accessories

• Tabletop decorations and seasonal centrepieces

• Christmas lighting and illuminated decorations

• Festive cushions, textiles, and home accents

• Holiday ornaments and decorative display pieces

• Other seasonal products for Christmas decorating

Product availability, specifications, materials, dimensions, and features are provided on the relevant product pages. We encourage customers to review these details carefully before placing an order.

Our Commitment to a Clear Shopping Experience

At Velliun, we aim to make online shopping straightforward by presenting relevant product information and maintaining an organized store experience.

Our store operations include:

• Maintaining product listings and product descriptions

• Managing website functionality and shopping features

• Processing orders and maintaining purchase records

• Coordinating order fulfillment and shipping arrangements

• Responding to customer questions about products and purchases

• Assisting with returns, refunds, and after-sales inquiries in accordance with our published policies

We understand that customers need accurate information when choosing products online. We therefore aim to make relevant product details available so customers can make informed purchasing decisions.

For electrical or illuminated decorations, please review the product specifications, power requirements, and designated indoor or outdoor use before purchase. Always follow the applicable product instructions and safety precautions.

Customer Support You Can Contact

We understand that questions can arise before, during, or after a purchase. Our customer support team is available to assist with inquiries related to Velliun products and orders.

You can contact us for assistance with:

• Product details, dimensions, materials, and features

• Product availability and usage instructions

• Order placement and confirmation

• Payment and checkout questions

• Order processing and fulfillment

• Shipping information and tracking updates

• Returns, refunds, and applicable store policies

• Other questions relating to purchases made through Velliun

We aim to provide clear and helpful responses and to handle customer requests in accordance with our applicable store policies.

Contact Customer Support

Email: service@velliun.com

Phone: 0451-87166575

For questions about an existing order, please include your order number and a brief description of your inquiry. Providing these details can help us identify the relevant purchase and assist you more efficiently.

Customer Service Hours

Business Days: Monday to Friday

Typical Email Response Time: Within 24–48 business hours

Response times may vary depending on inquiry complexity, message volume, public holidays, and seasonal demand.

During the Christmas shopping season and promotional periods, customer inquiries may take longer to process. We appreciate your patience and will make reasonable efforts to respond as promptly as possible.

Business Information

Velliun is an online retail store specializing in Christmas decorations and seasonal accessories.

Online Store Name: Velliun

Business Category: Online Retail of Christmas Decorations and Seasonal Accessories

Legal Operating Entity: Harbin Xincheng Technology Co., Ltd.

Registered Business Address:

Room 03, No. 289-6 Jianguo Street, Basement 1, Building 4, Songcang Residential Quarter, Daoli District, Harbin City, Heilongjiang Province, China

Customer Support Email: service@velliun.com

Contact Telephone: 0451-87166575

Harbin Xincheng Technology Co., Ltd. operates and manages the Velliun online store, including website administration, product information management, order processing, fulfillment coordination, customer communication, and after-sales assistance.

The business information above is provided to help customers identify the operator of Velliun and contact the appropriate support channel for store-related questions.

Thank You for Choosing Velliun

Thank you for visiting Velliun and considering our products for your Christmas celebrations.

Whether you are adding a few seasonal touches or creating a complete holiday display, we hope our collection helps you create a festive and welcoming atmosphere for family gatherings, seasonal celebrations, and special moments throughout the Christmas season.

We appreciate your interest in Velliun and look forward to serving you.