Privacy Policy

Last Updated: October 23, 2026

1. About This Policy

Velliun values the privacy of visitors and customers who use our online store.

This Privacy Policy describes how Harbin Xincheng Technology Co., Ltd., the company operating Velliun, collects, uses, shares, stores, and protects personal information in connection with our online retail of Christmas decorations and seasonal accessories.

This policy applies to information associated with activities such as:

• Browsing our website and Christmas decoration collections

• Reviewing product descriptions and specifications

• Placing orders and completing checkout

• Creating or using a customer account, where available

• Contacting customer support

• Requesting cancellations, returns, exchanges, or refunds

• Subscribing to promotional communications

• Using other features offered through our website

We process personal information to operate our store, fulfil customer requests, and meet applicable business and legal requirements.

Our operations may involve service providers located in different countries. Where personal information is transferred internationally, we take steps to meet the applicable requirements for those transfers.

2. Information You Provide to Us

We collect information you choose to submit when shopping with Velliun or communicating with our team. The information collected depends on the service or activity involved.

You may provide personal information when you:

• Purchase Christmas decorations or seasonal accessories

• Enter billing and shipping details

• Set up or update a customer account

• Ask a question about a product or order

• Sign up for promotional emails

• Submit feedback or participate in a survey

• Request a return, replacement, exchange, or refund

• Arrange delivery of a gift to another person

This information may include:

• Your name

• Email address

• Telephone number

• Shipping address

• Billing information

• Order numbers and purchase details

• Items selected or purchased

• Transaction history

• Payment information needed to complete checkout

• Messages, photographs, and other materials sent to customer support

Third-party payment providers may handle payments. Full payment card details are generally processed by the relevant payment provider rather than stored directly by Velliun.

If you supply another person's information, including a gift recipient's name and address, you should have permission or another lawful basis to provide it.

3. Information Collected Through Website Use

When you visit Velliun, our website and associated services may automatically collect technical information and details about how you interact with the store.

Collection may occur through server logs, cookies, analytics tools, and similar technologies.

Depending on the systems in use, this information may include:

• IP address

• Browser type and settings

• Device characteristics and identifiers

• Operating system

• Pages and product listings viewed

• Navigation activity and time spent on the website

• Shopping cart and checkout interactions

• Referring websites and traffic sources

• Engagement with advertisements or promotional content

• Website performance data and error reports

We use this information to support website functionality, understand browsing activity, troubleshoot problems, and improve the shopping experience.

It may also help us identify suspicious transactions, prevent unauthorised activity, and maintain the security of our services.

4. Information From Service Providers and Other Sources

Velliun works with external providers to support the technical, financial, logistical, and administrative aspects of online retail.

These providers may include:

• E-commerce platform providers

• Payment processors

• Shipping carriers

• Warehousing and fulfilment partners

• Website hosting and infrastructure providers

• Customer support and communication platforms

• Analytics services

• Advertising and marketing providers

• Fraud prevention and transaction security services

• Other providers supporting store operations

These organisations may supply information relating to payment status, deliveries, order fulfilment, website activity, or customer communications.

Where permitted by applicable law, we may combine information received from these sources with information you provide or that we collect through our website.

We use this information to administer purchases, support customers, protect our services, and improve our retail operations.

5. How We Use Personal Information

We use personal information for purposes connected with operating Velliun and providing our services.

Processing Purchases

• Receiving and processing orders

• Confirming purchases

• Arranging payment processing

• Preparing and dispatching products

• Providing shipment and tracking updates

• Managing cancellations, returns, exchanges, and refunds

• Maintaining transaction records

Providing Customer Assistance

• Answering questions about Christmas decorations and seasonal accessories

• Clarifying available product information

• Reviewing customer requests

• Addressing order and delivery concerns

• Sending information relevant to a purchase

Maintaining and Improving the Website

• Operating shopping carts, checkout, and customer accounts

• Remembering relevant preferences

• Identifying technical problems

• Improving navigation and product presentation

• Understanding how visitors use store features

• Assessing service performance

Protecting Our Business and Meeting Obligations

• Detecting potentially fraudulent transactions

• Preventing unauthorised access

• Protecting customer accounts and website systems

• Keeping financial and accounting records

• Meeting applicable legal requirements

• Handling disputes, complaints, and legal claims

Sending Promotional Communications

Where permitted by law, we may use relevant information to share seasonal collections, Christmas decorating products, special offers, and store announcements, and to evaluate marketing performance.

Depending on the applicable law and processing activity, we may rely on contractual necessity, legal obligations, legitimate interests, consent, or another recognised legal basis.

6. Cookies and Related Technologies

Velliun may use cookies and similar technologies to operate the website, remember preferences, and understand visitor activity.

Cookies are small files stored on a visitor's device. Depending on their function, they may help us:

• Retain items in a shopping cart

• Enable checkout and account features

• Remember website preferences

• Measure website performance

• Analyse traffic and browsing patterns

• Understand engagement with product listings

• Evaluate advertising campaigns

• Improve website usability

Some technologies are essential to provide website functions. Others may support analytics, personalisation, or advertising.

You may manage certain preferences through your browser settings or through cookie controls available on our website. Blocking essential cookies may affect account access, shopping carts, or checkout.

Where consent is required for non-essential cookies or similar technologies, we use them in accordance with the applicable consent requirements.

7. When We Share Information

We may share personal information where reasonably necessary to operate our store, complete purchases, provide requested assistance, or meet legal obligations.

Recipients may include:

• Payment providers processing purchases

• Carriers delivering orders

• Fulfilment partners preparing shipments

• Technology providers supporting the website

• Customer service providers handling inquiries

• Security providers assisting with fraud prevention

• Analytics and marketing providers, where legally permitted

• Professional advisers and public authorities, where disclosure is required or permitted

We aim to limit information shared with service providers to what is reasonably relevant to their work.

Information may also be disclosed to respond to lawful requests, comply with legal requirements, protect rights, investigate suspected misconduct, or address security incidents.

Where required, we use contractual protections or other appropriate safeguards for providers processing personal information on our behalf.

8. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, taking account of applicable legal requirements.

Retention periods vary according to the information involved and the reason it is needed.

For example, we may keep records to:

• Complete and document purchases

• Maintain shipping and transaction histories

• Respond to customer inquiries

• Process returns and refunds

• Resolve payment disputes

• Meet tax, accounting, and reporting requirements

• Investigate suspected fraud

• Maintain security records

• Handle complaints and legal claims

When information is no longer needed and no legal requirement calls for continued retention, we take appropriate steps to delete, anonymise, or otherwise manage it.

9. Protecting Personal Information

We seek to maintain reasonable technical, administrative, and organisational measures appropriate to the personal information we handle.

Depending on the services and systems involved, these measures may include:

• Limiting access to customer information

• Maintaining internal handling procedures

• Using technical protections for website systems

• Monitoring for suspicious activity

• Applying fraud prevention controls

• Handling customer support records appropriately

• Working with providers responsible for relevant security functions

No online transmission or storage method can be guaranteed to be completely secure.

Customers should protect account credentials and avoid providing sensitive information that is unnecessary for their request.

10. Your Privacy Rights

Depending on your location and the laws that apply, you may have rights concerning your personal information.

These rights may include the ability to:

• Ask whether we process your personal information

• Request access to information held about you

• Correct inaccurate or incomplete details

• Request deletion of eligible information

• Withdraw consent where processing relies on consent

• Object to certain uses of information

• Request restrictions on processing

• Request a portable copy of information where applicable

• Change marketing communication preferences

• Exercise other rights provided by applicable law

Rights may be subject to exceptions or limitations, including obligations to retain certain records.

We may request information reasonably necessary to verify your identity or your authority to act for another person before fulfilling a request.

To submit a privacy request, contact:

Email: service@velliun.com

We will review and respond to requests in accordance with applicable legal requirements.

11. Marketing Messages and Your Choices

Subject to applicable privacy and marketing requirements, Velliun may send promotional communications about:

• Christmas decorations and seasonal accessories

• Newly added products

• Holiday decorating collections

• Seasonal promotions

• Special offers

• Store announcements

• Updates about our products and services

Where consent is required, we obtain the relevant consent before sending promotional communications.

You can opt out of marketing emails using the unsubscribe link in the message or by contacting customer support.

Unsubscribing from promotional emails does not stop communications needed to administer a purchase or respond to a request. These may include:

• Order confirmations

• Payment notifications

• Processing updates

• Shipping and delivery notices

• Tracking information

• Return and refund updates

• Replies to customer support inquiries

12. International Data Processing

Our website systems and service providers may operate in countries other than the country where you live. As a result, personal information may be stored, accessed, or processed internationally.

Privacy protections and legal requirements can differ between countries.

Where applicable law requires safeguards for international transfers, we take steps to meet those requirements. Depending on the circumstances, these may include contractual protections, recognised transfer mechanisms, or other legally permitted measures.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our store, services, technology, or legal responsibilities.

Updates may relate to:

• New or revised website features

• Changes to customer support processes

• Developments in our Christmas decoration retail operations

• Changes in service providers

• Adjustments to information collection or use

• New or amended legal requirements

When we publish a revised version, we will update the date at the top of this page.

Where additional notice or consent is required by law, we will take the appropriate steps. Please review this policy periodically to stay informed about our information practices.

14. Contact and Company Details

For questions about this Privacy Policy or requests relating to personal information, please contact us using the details below.

Brand / Online Store: Velliun

Business Category: Online Retail of Christmas Decorations and Seasonal Accessories

Operating Company: Harbin Xincheng Technology Co., Ltd.

Registered Business Address:

Room 03, No. 289-6 Jianguo Street, Basement 1, Building 4, Songcang Residential Quarter, Daoli District, Harbin City, Heilongjiang Province, China

Privacy and Customer Service Email: service@velliun.com

Customer Service Telephone: 0451-87166575

Harbin Xincheng Technology Co., Ltd. operates the Velliun online store and oversees website administration, customer orders, fulfilment coordination, customer communications, and related support activities.

When contacting us about privacy, please explain your request and provide enough relevant information for us to identify and review the matter.

Thank you for trusting Velliun with your personal information. We aim to explain our practices clearly and provide appropriate assistance with privacy-related questions.