Terms of Service

Last Updated: October 23, 2026

1. Introduction

Welcome to Velliun, an online store offering Christmas decorations and related seasonal accessories.

This website is owned and operated by Harbin Xincheng Technology Co., Ltd. Throughout these Terms of Service, “Velliun,” “we,” “us,” and “our” refer to the company operating this store.

These Terms govern your access to our website, use of its features, and purchases made through our online store.

By browsing the website, placing an order, or using our services, you agree to these Terms and the applicable policies published on our website, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these conditions, please discontinue using the website and do not submit an order.

Certain services, including checkout, payment processing, and website infrastructure, may be provided or supported by independent third parties.

2. Eligibility and Customer Accounts

You must be legally entitled to enter into a purchase agreement under the laws applicable to you.

You are responsible for using Velliun in accordance with relevant legal requirements. Where local law allows minors to use the website under adult supervision, a parent or legal guardian should supervise their activity and any purchases.

If customer accounts are available, you must provide accurate registration information and keep your login credentials confidential.

Please contact customer support if you suspect unauthorized access to your account.

We may take reasonable protective measures when we identify suspicious activity or risks to customer accounts and website security.

3. Our Retail Services

Velliun allows customers to browse and purchase Christmas decorations and seasonal accessories online.

Our services include displaying product information, facilitating checkout, administering orders, and coordinating fulfillment and delivery.

Before processing or dispatching an order, we may carry out reasonable checks involving:

• Payment authorization

• Accuracy of order details

• Product availability

• Potential fraud or unauthorized transactions

• Unusual purchasing activity

• Security concerns

• Applicable legal requirements

Information provided during checkout may pass through electronic systems and service providers involved in processing and fulfilling your purchase. Payments are generally handled by independent payment processors.

You may use our website for lawful shopping and informational purposes. Unauthorized commercial exploitation or redistribution of website services or materials is prohibited unless permitted by the relevant rights holder or applicable law.

4. Products and Listing Information

We aim to provide useful information about the Christmas decorations and seasonal accessories offered through Velliun.

Product pages may include photographs, descriptions, materials, dimensions, quantities, colors, packaging details, assembly instructions, and care information. Where relevant, listings may also describe power requirements and suitability for indoor or outdoor use.

Although we take reasonable care when preparing listings, information may occasionally need correction or clarification. This may concern:

• Product names and descriptions

• Materials, colors, and finishes

• Dimensions and quantities

• Included components

• Power specifications, where applicable

• Packaging details

• Inventory availability

• Prices and promotional offers

• Shipping estimates

We may update listing information as appropriate, subject to applicable consumer protection requirements.

Please review the relevant specifications and instructions before purchasing.

5. Product Appearance and Packaging

The appearance of a product on a screen may differ slightly from its appearance in person.

Differences in color, texture, finish, or lighting effects may result from:

• Photography and ambient lighting

• Screen brightness and display settings

• Color calibration

• Packaging updates

• Reasonable manufacturing variations

• Material characteristics and surface finishes

We make reasonable efforts to represent products accurately, but an exact match between digital images and physical items cannot always be guaranteed.

Minor variations within reasonable production tolerances do not automatically mean that a product is defective.

This section does not affect your statutory rights if goods are faulty, materially different from their description, or otherwise fail to meet applicable legal requirements.

6. Prices, Offers, and Availability

Product prices, promotional offers, and stock availability may change during normal store operations.

Where permitted by law, we may:

• Adjust displayed prices

• Introduce or end promotional discounts

• Revise product bundles and collections

• Update stock quantities

• Add new Christmas decorations and accessories

• Discontinue products

• Update packaging or presentation

• Apply reasonable purchase limits

All products are subject to availability.

For accepted orders, the applicable price is generally the amount confirmed during the transaction, subject to any correction or adjustment allowed by law.

If a product becomes unavailable after you submit an order, we may contact you about an alternative, an order adjustment, cancellation, or an appropriate refund.

We cannot guarantee that any product or offer will remain available for a particular period unless expressly stated.

7. Checkout Information and Order Accuracy

Please provide complete and accurate information when placing an order.

Required details may include:

• Customer name

• Email address

• Telephone number

• Billing address

• Delivery address

• Payment details

• Other information reasonably necessary to process the purchase

Incomplete or incorrect details may delay payment verification, fulfillment, or delivery.

Before submitting your order, check the selected items, quantities, delivery address, and other purchase information.

If you discover an error afterward, contact customer support promptly. We will make reasonable efforts to assist, but changes may no longer be possible once an order has progressed into fulfillment or shipment.

8. Order Review and Acceptance

Submitting an order is a request to purchase the selected products under the applicable conditions.

An automated order confirmation generally confirms that we have received your submission. It does not necessarily mean that the order has received final acceptance.

Before fulfillment, we may review:

• Payment status and authorization

• Product availability

• Billing and delivery information

• Possible pricing errors

• Fraud or security indicators

• Other reasonable operational considerations

Where permitted by applicable law, we may decline, limit, or cancel an order that cannot be processed appropriately.

If payment has already been collected for an order that is later cancelled, any refund due will be issued in accordance with applicable law and the relevant payment provider’s procedures.

We may contact you if further information is needed to process your order.

9. Payments

Velliun may use third-party payment providers to process purchases.

Available payment methods are displayed at checkout and may differ according to location, transaction details, or provider availability.

You must be authorized to use the payment method submitted.

Transactions that appear unusual, incomplete, or potentially unauthorized may require additional review. Payment verification issues can delay processing or prevent a transaction from being completed.

Payment providers may apply their own terms, security checks, and privacy practices.

Your mandatory consumer rights and payment protections remain unaffected.

10. Purchase Limits

Velliun primarily serves customers purchasing Christmas decorations and seasonal accessories for personal use, gifting, and other lawful purposes.

We may introduce reasonable purchasing limits to help manage stock availability and prevent misuse.

Restrictions may apply to:

• Quantities purchased in one transaction

• Multiple orders linked to one customer

• Purchases made through the same account

• Orders using the same delivery address

• Transactions using the same payment details

• Unusual or repeated purchasing patterns

We may review orders where there are reasonable concerns about fraud, unauthorized commercial resale, misuse of promotions, or other improper activity.

Where legally permitted, affected orders may be limited, declined, or cancelled.

11. Shipping and Delivery

Purchases are subject to the arrangements described in our Shipping Policy.

Processing and delivery times may vary according to stock availability, delivery destination, fulfillment arrangements, and carrier conditions.

Unless expressly stated as guaranteed, delivery dates and timeframes are estimates.

Carrier delays, customs checks, inaccurate addresses, public holidays, and unexpected transport disruptions may affect delivery schedules.

Please review our Shipping Policy for information about order processing, shipping arrangements, and applicable conditions.

Nothing in these Terms limits mandatory rights relating to delayed delivery or non-delivery.

12. Returns, Refunds, and Product Concerns

Returns, refunds, exchanges, and product-related requests are handled under our Return & Refund Policy and applicable consumer protection laws.

Please consult that policy for eligibility requirements, procedures, and available remedies.

If your order arrives damaged, contains the wrong product, or has another issue, contact customer support with your order number and a description of the problem.

Photographs of the item, packaging, or affected components may help us assess your request.

Any product-specific return conditions will be subject to applicable law and the information disclosed in our Return & Refund Policy.

Such conditions do not override statutory rights relating to defective, incorrectly supplied, or otherwise non-compliant goods.

13. Intellectual Property

Materials displayed on the Velliun website may be protected by copyright, trademark, and other intellectual property laws.

Protected materials may include:

• Brand names and logos

• Product photographs

• Product descriptions

• Written website content

• Illustrations and graphics

• Promotional materials

• Page layouts and visual elements

• Other original digital content

Unless authorized by the relevant rights holder or permitted by law, you may not reproduce, distribute, republish, modify, license, or commercially exploit protected materials.

Using our website does not transfer ownership of intellectual property rights to you.

14. Responsible Website Use

You must use the Velliun website lawfully and in a way that does not compromise its operation, customer information, or transaction security.

Prohibited activities include:

• Attempting to access systems without authorization

• Introducing malicious software

• Using stolen or unauthorized payment details

• Placing fraudulent orders

• Disrupting another visitor’s access

• Bypassing security controls

• Unlawfully obtaining confidential information

• Misusing discounts or promotional offers

• Using automated tools in a manner that unreasonably disrupts the website

• Engaging in unlawful conduct

We may investigate suspected misuse and take reasonable protective action, including restricting website access or declining transactions where permitted by law.

15. Third-Party Services and External Links

Independent providers may support parts of Velliun’s operations, including:

• E-commerce systems

• Hosting and technical maintenance

• Payment processing

• Transaction security

• Inventory and fulfillment services

• Shipping and logistics

• Website analytics

• Marketing services

• Customer communication tools

Our website may also link to independently operated websites.

We do not directly control the content, availability, functionality, or privacy practices of external websites. Please review the relevant provider’s terms and privacy policy before using its services.

This section does not exclude responsibilities that cannot legally be excluded.

16. Website Availability

We make reasonable efforts to keep the Velliun website functional and accessible, but continuous access to every feature cannot be guaranteed.

Temporary interruptions may occur because of:

• Scheduled maintenance

• Software and security updates

• Website improvements

• Network problems

• Hosting issues

• Third-party service outages

• Technical failures

• Security incidents

• Events outside our reasonable control

We may temporarily adjust, restrict, or suspend features when necessary for operational or security purposes.

Where reasonably practicable, we may provide notice of significant interruptions.

Applicable legal and consumer protections continue to apply.

17. Other Applicable Policies

Additional policies may govern particular aspects of your shopping experience.

Privacy Policy

Explains our practices for collecting, using, sharing, retaining, and protecting personal information.

Shipping Policy

Describes processing arrangements, shipping estimates, delivery procedures, and related conditions.

Return & Refund Policy

Sets out the procedures and conditions for returns, refunds, and related requests.

Product and Promotional Conditions

Certain products, discounts, or campaigns may have additional conditions disclosed on the relevant page or at the time of the offer.

Please review the policies and conditions relevant to your purchase.

Mandatory legal rights take precedence over any conflicting policy provision.

18. Responsibility and Consumer Rights

We aim to provide accurate product information and a functioning online shopping service.

Technical limitations, operational issues, and disruptions involving external providers may sometimes affect website access or service performance.

To the extent permitted by applicable law, responsibility for certain losses or interruptions may be limited where appropriate.

Nothing in these Terms excludes or restricts liability, remedies, or consumer rights that cannot lawfully be excluded or restricted.

You retain all mandatory protections available under applicable consumer protection laws.

19. Updates to These Terms

We may revise these Terms to reflect changes in our products, services, website, operating procedures, or legal obligations.

Updates may concern:

• Our Christmas decoration and seasonal accessory collections

• Order processing procedures

• Website features

• Service provider arrangements

• Business practices

• Legal or regulatory requirements

The “Last Updated” date will indicate when these Terms were most recently revised.

Unless otherwise required by law, changes generally take effect when published or on another date expressly specified.

Where legally appropriate, continued use of the website after the effective date may constitute acceptance of the revised Terms.

Any changes affecting previously accepted orders or mandatory customer rights will be handled in accordance with applicable law.

20. Company Details and Contact Information

For questions about these Terms or assistance with a purchase, please contact us using the details below.

Brand / Store Name: Velliun

Business Type: Online Retail of Christmas Decorations and Seasonal Accessories

Legal Operating Company: Harbin Xincheng Technology Co., Ltd.

Registered Business Address:

Room 03, No. 289-6 Jianguo Street, Basement 1, Building 4, Songcang Residential Quarter, Daoli District, Harbin City, Heilongjiang Province, China

Customer Support Email:

service@velliun.com

Customer Service Telephone:

0451-87166575

Harbin Xincheng Technology Co., Ltd. manages the Velliun online store, including website administration, customer transactions, order processing, fulfillment coordination, and related customer support.

When contacting us about an existing purchase, please include your order number and a clear explanation of your request so we can identify the transaction and assist efficiently.

Thank you for visiting Velliun and reviewing our Terms of Service.