Terms of Purchase

Effective Date: October 23, 2026

1. About These Purchase Terms

Welcome to Velliun, an online retailer of Christmas decorations and seasonal accessories.

Velliun is operated by Harbin Xincheng Technology Co., Ltd.

These Terms of Purchase explain the conditions that apply when you order products from our website. They cover checkout, payments, stock availability, order acceptance, fulfillment, and assistance after purchase.

Orders placed through Velliun are subject to these Terms and other relevant policies published on our website, including:

• Terms of Service

• Privacy Policy

• Shipping Policy

• Return & Refund Policy

• Any applicable product notices or promotional conditions

Please review the information relevant to your purchase before completing checkout.

Nothing in these Terms excludes or limits mandatory consumer rights under applicable law.

2. Conditions for Placing an Order

You must have the legal capacity to enter into a purchasing transaction under the laws that apply to you.

When ordering from Velliun, you are responsible for providing accurate information and ensuring that your purchase is lawful.

Please ensure that you:

• Enter complete billing and delivery details

• Provide an active email address and suitable contact information

• Use a payment method you are authorized to use

• Check your selected products, variations, and quantities

• Comply with applicable legal requirements

• Avoid submitting false, misleading, or unauthorized personal information

If you arrange delivery to another person, you should have permission or another lawful basis to provide their contact and delivery information.

We may retain purchase records where reasonably necessary for order management, customer support, accounting, transaction security, dispute resolution, and legal compliance.

Our Privacy Policy provides further information about how personal information is handled.

3. Reviewing Your Cart and Completing Checkout

Our website allows you to select products, review your shopping cart, and complete your purchase using the available checkout options.

Before submitting an order, carefully review the order summary, including:

• Product names and selected designs

• Colors, finishes, and available variations

• Dimensions, sizes, or package quantities

• Number of items

• Product prices

• Applied discounts

• Shipping charges, where applicable

• Billing and delivery information

• Selected payment method

For powered decorations, please also review any listed power specifications and intended indoor or outdoor use.

If you notice an error after submitting your order, contact us promptly at service@velliun.com.

We will make reasonable efforts to assist with corrections. However, changes may not be possible once fulfillment or shipping is underway.

4. Payment Authorization and Processing

Velliun may work with independent payment providers to process online purchases.

Payment options available for your transaction are displayed during checkout and may vary according to provider availability and transaction requirements.

Relevant payment and transaction information may be processed to:

• Verify payment authorization

• Confirm the amount payable

• Record purchase details

• Complete payment processing

• Arrange eligible refunds

• Detect potentially unauthorized activity

• Maintain required financial records

Full payment card details are generally handled by the payment provider rather than stored directly by Velliun.

Any payment-related information handled by our company is subject to applicable privacy, security, and legal requirements.

An order may be delayed or a payment declined if authorization fails or further verification is reasonably required.

5. Order Acknowledgment and Acceptance

By submitting an order, you request to purchase the products selected at checkout.

An automated email may acknowledge receipt of your order. This acknowledgment does not necessarily confirm final acceptance or indicate that fulfillment has started.

Before accepting or processing an order, we may check:

• Payment authorization

• Stock availability

• Customer contact information

• Billing and shipping details

• Pricing accuracy

• Transaction security indicators

• Other reasonable operational factors

Where permitted by law, we may place an order on hold, decline it, or cancel it if it cannot be processed appropriately.

Reasons may include unsuccessful payment, suspected fraud, unavailable stock, material listing errors, or missing order information.

If payment has been collected for an order that is subsequently cancelled, any refund due will generally be returned to the original payment method, subject to applicable law and payment provider procedures.

6. Product Descriptions and Appearance

We aim to provide clear information about the Christmas decorations and seasonal accessories available from Velliun.

Depending on the item, product listings may include:

• Photographs

• Materials

• Colors and finishes

• Dimensions and quantities

• Packaging details

• Included parts or accessories

• Assembly and care instructions

• Power requirements, where applicable

• Indoor or outdoor suitability

• Available product variations

Although we make reasonable efforts to represent items accurately, their appearance may vary slightly between website images and physical products.

Differences may result from photography lighting, display settings, color calibration, packaging changes, or reasonable manufacturing variations. Decorative lighting effects may also appear different depending on the surrounding light and setting.

Minor variations within reasonable production tolerances do not necessarily indicate a defect.

Your applicable legal rights remain in place if an item is materially misdescribed, incorrectly supplied, defective, or otherwise fails to meet mandatory requirements.

Please contact customer support if you experience a product-related issue.

7. Pricing and Promotional Offers

Velliun may sell products at regular prices or through seasonal promotions and other offers.

Prices, discounts, and promotional campaigns may change as part of normal retail operations.

We aim to display accurate prices, but technical or administrative errors may occasionally occur.

If a material pricing error is identified before fulfillment, we may take appropriate action where legally permitted. This may include:

• Notifying you of the error

• Providing the corrected price

• Asking for your confirmation before proceeding

• Cancelling the affected transaction where permitted

• Issuing any refund due if payment has already been collected

Changes to advertised prices generally do not affect orders already accepted at the confirmed purchase price, except where applicable law permits otherwise.

Promotions may have specific conditions, such as expiration dates, eligible products, minimum purchase requirements, or quantity limits, where disclosed.

8. Stock Availability

Products listed on Velliun are subject to availability.

We aim to keep inventory information current, but stock levels may change before an order is processed or dispatched.

If an ordered item becomes unavailable, we may contact you to discuss options such as:

• Removing the unavailable product

• Offering an alternative for your consideration

• Adjusting the order with your agreement

• Cancelling the affected item

• Cancelling the order where necessary

• Processing an applicable refund

We will obtain your agreement where required before substituting a product or making another adjustment that requires your approval.

We aim to explain stock-related issues clearly and address them within a reasonable period.

9. Order Preparation and Delivery

Accepted orders are prepared and shipped in accordance with our Shipping Policy.

Preparation may include checking stock, packing products, and arranging collection or delivery through logistics providers.

Estimated delivery times may be affected by:

• Delivery destination

• Product availability

• Fulfillment requirements

• Carrier schedules

• Public holidays

• Weather and transportation disruptions

• Customs procedures, where applicable

• Accuracy of the address provided

Unless expressly stated otherwise, delivery timeframes are estimates.

Where tracking is available, shipment details will generally be provided after dispatch.

If you have concerns about a delivery, please contact customer support.

Mandatory rights relating to delays, non-delivery, and other fulfillment issues remain unaffected.

10. Requests to Change an Order

If you need to amend an order after checkout, contact Velliun as soon as possible.

Depending on the order's status, we may be able to review requests to:

• Correct contact details

• Update an eligible shipping address

• Change selected products

• Adjust quantities

• Cancel an order before dispatch

Whether a change can be made depends on the processing stage and arrangements already completed.

Once items have been packed, handed to a carrier, or dispatched, some changes may no longer be possible.

Please contact our team promptly so we can check the available options.

11. Cancellations and Withdrawal

To request cancellation, contact customer support without unnecessary delay.

We assess cancellation requests according to the order's processing status, applicable store policies, and relevant consumer laws.

Cancellation through our normal processing procedures may no longer be possible once an order reaches an advanced fulfillment stage or has been shipped.

For dispatched orders, the applicable return process may need to be followed, subject to any mandatory cancellation or withdrawal rights.

Where cancellation is accepted and a refund is due, we will process it in accordance with applicable legal requirements and payment procedures.

Nothing in this section limits rights that cannot lawfully be excluded.

12. Returns, Refunds, and Exchanges

Return, refund, and eligible exchange requests are handled under our Return & Refund Policy and applicable consumer protection laws.

That policy explains matters including:

• Eligibility for returns

• Applicable request periods

• Required product condition

• Packaging considerations

• How to contact support

• Return shipping procedures

• Responsibility for relevant costs

• Refund methods

• Estimated refund processing periods

Please review the Return & Refund Policy before starting a request.

Any product-specific return conditions will apply only where legally permitted and appropriately disclosed.

Such conditions do not remove mandatory remedies for defective, incorrectly supplied, or otherwise non-compliant products.

13. Incorrect, Damaged, or Incomplete Items

Please contact customer support if your order contains an incorrect item, arrives damaged, has missing components, or appears defective.

To help us review the matter, provide:

• Your order number

• The email address used at checkout

• A description of the issue

• Relevant photographs, where appropriate

• Any additional information reasonably needed to identify the affected product

Our team will assess the information and explain the next steps.

Depending on the circumstances and applicable legal requirements, an appropriate remedy may include a replacement, return, refund, or another available resolution.

Requests are handled in accordance with applicable store policies and consumer protection obligations.

14. Transaction Checks and Fraud Prevention

We may review purchases that show unusual activity or signs of unauthorized use.

Where reasonably necessary and legally permitted, we may:

• Confirm order information

• Request additional transaction verification

• Check payment authorization

• Review inconsistent customer details

• Examine unusual purchasing patterns

• Apply reasonable quantity limits

• Temporarily hold suspicious transactions

• Decline or cancel transactions associated with suspected fraud

Additional checks may be prompted by repeated failed payment attempts, conflicting details, unusually large orders, or suspected unauthorized account access.

These measures help protect customers, payment transactions, and our store operations.

15. Purchase Information and Records

Information collected when you place an order may be used to process your purchase and provide related services.

This may include:

• Administering orders

• Sending purchase confirmations

• Coordinating packing and delivery

• Processing payments and refunds

• Responding to inquiries

• Maintaining transaction records

• Handling disputes

• Detecting potentially fraudulent activity

• Meeting accounting and legal obligations

We handle personal information in accordance with our Privacy Policy and applicable data protection requirements.

Please consult that policy for information about data collection, use, retention, and available privacy rights.

16. Other Store Policies

These Terms of Purchase apply alongside the other policies published on the Velliun website.

Our Terms of Service cover general website access and use.

Our Shipping Policy describes fulfillment and delivery arrangements.

Our Return & Refund Policy explains procedures for returns, refunds, and related requests.

Our Privacy Policy describes how personal information is handled.

Additional conditions may apply to particular products or promotions where clearly disclosed.

If a provision conflicts with mandatory consumer protections, the applicable legal requirements take precedence.

17. Customer Support and Business Details

For assistance with purchases, payments, shipping, order changes, cancellations, or after-sales requests, please contact us using the information below.

Online Store / Brand: Velliun

Business Category: Online Retail of Christmas Decorations and Seasonal Accessories

Operating Legal Entity: Harbin Xincheng Technology Co., Ltd.

Registered Business Address:

Room 03, No. 289-6 Jianguo Street, Basement 1, Building 4, Songcang Residential Quarter, Daoli District, Harbin City, Heilongjiang Province, China

Customer Service Email:

service@velliun.com

Customer Service Telephone:

0451-87166575

Harbin Xincheng Technology Co., Ltd. operates Velliun and oversees website administration, product listings, customer transactions, fulfillment coordination, and related customer support.

When asking about an existing purchase, please include your order number and a brief explanation of the assistance required. This helps us locate your order and review your request efficiently.

Thank you for shopping with Velliun. We appreciate the opportunity to be part of your Christmas preparations.