Return & Refund Policy

Last Updated: October 23, 2026

1. About This Policy

Velliun aims to make the process for returns, refunds, and after-sales assistance clear and easy to follow.

We understand that customers purchasing Christmas decorations and seasonal accessories may occasionally need to return an item or seek help with a product or delivery issue.

This policy explains the conditions for standard returns, how to report a problem, and how eligible refunds are processed.

Velliun is operated by Harbin Xincheng Technology Co., Ltd.

All requests are reviewed under this policy and any applicable mandatory consumer protection laws.

2. Return Request Period

You may request a standard return for an eligible item within 14 calendar days of delivery.

The return period starts on the date your shipment is delivered. Please contact customer support within this period and provide your order details.

Requests received after the 14-day window may not qualify for a standard change-of-mind return.

Different rights may apply to faulty, incorrectly supplied, materially misdescribed, or otherwise non-compliant products.

Nothing in this policy excludes or restricts statutory rights that cannot lawfully be limited.

3. Conditions for Standard Returns

For returns based on personal preference or a change of mind, items should generally meet the following conditions:

• The product is unused and in its original condition.

• Original packaging is retained wherever reasonably possible.

• Included parts, accessories, instructions, and supplementary materials are returned.

• Proof of purchase, such as an order confirmation or receipt, is available.

• The item has not been damaged through misuse, improper handling, or intentional modification.

For Christmas decorations, the condition of decorative elements, attached components, cables, connectors, and other included parts may be relevant when reviewing a standard return.

These conditions do not remove remedies available for defective, incorrectly supplied, or materially misdescribed goods.

Returned products may be inspected before a refund or another resolution is approved.

4. How to Request a Return

Please contact customer support before sending an item back.

Return Assistance Email:
service@velliun.com

Include the following information where relevant:

• Your order number

• The name of the item

• A brief explanation of your request

• Photographs or a short video showing any damage, incorrect item, missing component, or other problem

• Additional details reasonably needed to identify your purchase

After reviewing your request, our team will explain the applicable procedure and provide return instructions.

Please obtain these instructions before shipping your parcel so it can reach the correct location and be matched to your order.

This process does not override mandatory cancellation, withdrawal, or return rights.

5. Return Shipping Address

Our operating company's registered address is provided for business identification. It is not automatically the designated return address.

Depending on your order's fulfillment arrangements, returned products may need to be sent to a warehouse, authorized return facility, or another location confirmed by customer support.

We will provide the relevant address and any necessary packing or shipping instructions after reviewing your request.

Please do not send products to an unconfirmed address. Following the supplied instructions helps avoid delivery errors, unnecessary costs, and delays in processing your return.

6. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return and applicable legal requirements.

Change-of-Mind Returns

For an eligible return unrelated to a product defect or a Velliun fulfillment error, you will generally be responsible for the return shipping cost.

Examples include:

• Deciding that an item is no longer needed

• Ordering the wrong decoration

• Selecting an unsuitable color, design, or variation

• Choosing an incorrect size or quantity

• Changing your decorating preferences after purchase

• Other reasons unrelated to a product fault or fulfillment error

Any mandatory legal requirements concerning return costs take precedence.

Damaged, Defective, or Incorrect Products

Contact us if an item arrives damaged, defective, incorrect, incomplete, or materially different from what you ordered.

We may request photographs, order information, or other relevant details to assess the issue.

Where the problem is confirmed to result from an error attributable to Velliun, you will not normally be required to pay additional return shipping charges necessary to resolve that error.

Depending on the circumstances, a resolution may include a replacement, an eligible refund, or another appropriate remedy.

All requests remain subject to applicable consumer protection laws.

7. Cancelling an Order Before Dispatch

If you wish to cancel a purchase, contact customer support as soon as possible after placing your order.

Cancellation is generally easier while an order is in its early preparation stage.

The normal pre-dispatch cancellation process may no longer be available once an order has:

• Entered advanced fulfillment

• Been packed for shipment

• Been prepared for carrier collection

• Been handed to the delivery provider

• Left the fulfillment facility

If your parcel has already shipped, you may need to wait for delivery and then request an eligible return under this policy.

Order Cancellation Email:
service@velliun.com

Please provide your order number and checkout email address.

If cancellation is completed and a refund is due, the applicable amount will generally be returned to your original payment method.

Mandatory cancellation and withdrawal rights remain unaffected.

8. Inspection of Returned Products

When a return reaches the designated facility, we may inspect it to determine whether the applicable return conditions have been met.

The assessment may consider:

• The item's physical condition

• Whether it has been used

• The condition of the packaging

• Whether all included parts and accessories are present

• The reason for the return

• Supporting information already provided

• Whether the product matches the purchase record

For Christmas decorations and seasonal accessories, the condition of ornaments, fittings, decorative surfaces, and any included electrical components may be relevant to a standard change-of-mind return.

Our team will communicate the outcome and explain any available next steps.

Approved refunds will proceed according to the process below.

Inspection does not limit statutory remedies for defective, incorrectly supplied, or otherwise non-conforming goods.

9. Refund Method and Processing Time

Approved refunds are generally returned through the payment method used for the original purchase.

Typical Refund Processing Time: 5–10 business days after the returned product has been received and reviewed.

The actual timeframe may depend on:

• The reason for the refund

• Whether a return is required

• The condition of returned goods

• The original payment method

• Payment provider procedures

• Applicable legal requirements

After Velliun initiates a refund, your bank, card issuer, PayPal, or another payment provider may need additional time to display the funds in your account.

These additional processing periods are controlled by the relevant financial institution or payment provider.

If applicable law requires a different deadline or procedure, that requirement takes priority.

10. Following Up on a Refund

If your refund has been approved but has not appeared in your account, please:

• Check the account used for the original payment.

• Review recent transactions and pending credits.

• Contact your bank or card issuer about posting times.

• Check the refund status with the relevant payment provider, where applicable.

If the refund remains unavailable after these checks, contact our support team.

Refund Support Email:
service@velliun.com

Include your order number and any available refund reference.

Please do not email full payment card numbers, passwords, or other sensitive financial credentials.

We will review the transaction information available to us and assist where possible.

11. Original Shipping Charges

Velliun offers standard shipping for eligible orders delivered within the United States.

Shipping charges are based on the order subtotal:

Order Subtotal	Standard Shipping Fee
$0.00–$38.99	$3.99
$39.00 and above	Free shipping

Any applicable shipping charge is displayed at checkout before payment.

The original delivery charge and the cost of returning an item are separate expenses.

Whether the original shipping fee is refundable depends on the reason for the return, the circumstances of the purchase, applicable store policies, and mandatory consumer protection requirements.

For delivery coverage, processing times, and shipping estimates, please review our Shipping Policy.

12. Product and Delivery Problems

Some issues require an individual assessment rather than the standard change-of-mind return process.

Examples include:

• Broken ornaments or damaged decorative pieces

• Damaged containers or protective packaging

• Packaging damage affecting the product's condition

• Defective lighting or other included components

• Incorrect items

• Missing products or parts

• Items materially different from their descriptions

• Other fulfillment-related concerns

Please contact customer support promptly if you experience one of these problems.

Provide your order number, a description of the issue, and relevant photographs where possible.

Depending on the circumstances, we may arrange a replacement, refund, or another appropriate remedy.

Statutory rights concerning defective or non-conforming goods remain fully applicable.

13. Customer Support Availability

Our team can assist with returns, refunds, cancellations, product concerns, and related order questions.

Customer Service Days: Monday to Friday

Typical Email Response Time: Within 24–48 business hours

Responses may take longer during public holidays, promotional events, the Christmas shopping season, or periods of increased inquiry volume.

Please include your order number and a clear explanation of your request so we can review it efficiently.

14. Company and Contact Information

Brand / Store Name: Velliun

Business Category: Online Retail of Christmas Decorations and Seasonal Accessories

Operating Company: Harbin Xincheng Technology Co., Ltd.

Registered Business Address:

Room 03, No. 289-6 Jianguo Street, Basement 1, Building 4, Songcang Residential Quarter, Daoli District, Harbin City, Heilongjiang Province, China

Customer Service Email:
service@velliun.com

Customer Service Telephone:
0451-87166575

Support Availability: Monday to Friday

Estimated Email Response Time: Within 24–48 business hours

Harbin Xincheng Technology Co., Ltd. operates Velliun and manages website administration, customer purchases, order processing, fulfillment coordination, and after-sales support.

The registered business address should not be used for returns unless customer support specifically confirms it as the appropriate destination.

For assistance with an existing purchase, please provide your order number whenever possible.

Thank you for shopping with Velliun. We aim to provide clear return instructions and helpful support when you need assistance.