Contact Us

Customer Support at Velliun

Thank you for visiting Velliun, your online store for Christmas decorations and seasonal accessories.

Whether you are selecting decorations for your home, checking an existing order, or seeking assistance with a delivered product, our customer support team is here to help with your shopping-related questions.

Velliun is operated by Harbin Xincheng Technology Co., Ltd. The company manages the online store, processes customer orders, coordinates fulfillment and shipping, and provides customer support for purchases made through our website.

We welcome inquiries from both new visitors and returning customers.

How to Reach Us

For product questions, order updates, or after-sales assistance, please use the contact information below.

Customer Support Email:
service@velliun.com

Customer Service Phone:
0451-87166575

For inquiries that require photographs or supporting documentation, we recommend contacting us by email so our team can review the relevant details.

When contacting us about an existing order, please include the following information where applicable:

• Your order number

• The email address used when placing your order

• A brief description of your inquiry

• Photographs of damaged, incorrect, or incomplete items, if relevant

Providing these details helps us identify your purchase and respond more efficiently.

How We Can Assist

Product Information

Our team can assist with questions about Velliun's Christmas decorations and seasonal accessories, including product dimensions, materials, colours, assembly requirements, and care instructions where this information is available.

For decorative lighting and other powered products, please review the relevant product page for power requirements, operating instructions, and suitability for indoor or outdoor use.

Order Inquiries

If you have questions about your order confirmation or would like an update on order processing, please contact our support team.

If you need to request an order change or cancellation, please reach out as soon as possible. Whether a change can be accommodated depends on the order's current processing and fulfillment status.

Shipping and Tracking

We can assist with available shipment information, tracking questions, and delivery concerns.

When contacting us about a shipment, please provide your order number and tracking number, if available. Our team will review the information and advise you on the next steps.

Checkout and Payment Questions

If you experience difficulties completing checkout or have questions about payment confirmation, please describe the issue and include any relevant error messages.

For your security, do not send payment card security codes, account passwords, or complete payment card details by email or telephone.

Returns, Exchanges, and Refunds

If you need assistance with a return, exchange inquiry, or refund request, please contact our customer support team.

We will provide information about the applicable procedures and conditions in accordance with our published return and refund policies.

Please contact us and obtain the appropriate return instructions before sending any products back. Do not assume that the registered business address is the designated return destination.

Issues With Delivered Products

If your order arrives damaged, contains an incorrect item, or appears to be missing an item, please contact us with your order number and a description of the issue.

Where relevant, include clear photographs of the product, its packaging, and the items received. Our team will review the information and explain the available next steps in accordance with our store policies.

Other Shopping Questions

We also welcome general inquiries about product availability, website navigation, order placement, and other matters relating to purchases made through Velliun.

Each inquiry will be reviewed according to its circumstances and the information available.

Customer Service Schedule

Support Days: Monday to Friday

Estimated Email Response Time: Within 24–48 business hours

The stated response time is an estimate rather than a guarantee. Actual response times may vary depending on the complexity of an inquiry and the volume of requests received.

Issues requiring additional shipment information, payment verification, or coordination with fulfillment providers may take longer to resolve.

During public holidays, promotional periods, and the Christmas shopping season, additional response time may be necessary. We appreciate your patience while our team reviews your message.

Business and Contact Information

The following information identifies the company operating the Velliun online store.

Store Name: Velliun

Retail Business Type: Online Retail of Christmas Decorations and Seasonal Accessories

Registered Company: Harbin Xincheng Technology Co., Ltd.

Registered Business Address:

Room 03, No. 289-6 Jianguo Street, Basement 1, Building 4, Songcang Residential Quarter, Daoli District, Harbin City, Heilongjiang Province, China

Official Customer Support Email: service@velliun.com

Business Contact Number: 0451-87166575

Harbin Xincheng Technology Co., Ltd. manages the Velliun online storefront, product information, customer order processing, fulfillment coordination, customer communications, and after-sales support.

The business address is provided for company identification and customer reference. Please contact customer support before sending returned products or other order-related materials, as the designated return address may differ from the registered business address.

Our Approach to Customer Communication

At Velliun, we aim to make customer service accessible by providing relevant product information, clear contact details, and practical assistance with orders.

We strive to handle inquiries professionally and review customer requests in accordance with our applicable store policies.

Thank you for visiting Velliun and considering our Christmas decorations and seasonal accessories. We appreciate your interest in our store and look forward to assisting you with your shopping needs.