Shipping & Delivery Policy

Last Updated: October 23, 2026

1. About Shipping at Velliun

Thank you for shopping with Velliun.

This policy explains how we prepare and deliver Christmas decorations and seasonal accessories purchased through our website. It covers delivery areas, shipping charges, estimated timeframes, tracking, and assistance with shipment concerns.

Velliun is operated by Harbin Xincheng Technology Co., Ltd.

Please review this information before placing your order.

2. Delivery Coverage

We currently offer standard shipping to eligible addresses within the United States.

Availability depends on carrier coverage and any restrictions affecting a particular destination.

Enter your complete shipping address at checkout to confirm whether delivery is available. Supported shipping options and applicable charges will be displayed before you finalize your purchase.

3. Standard Shipping Rates

Shipping charges are based on the product subtotal of your order.

Order Subtotal	Standard Shipping Fee
$0.00–$38.99	$3.99
$39.00 and above	Free shipping

Orders with a subtotal of at least $39.00 qualify for free standard shipping to eligible U.S. addresses. A $3.99 standard shipping fee applies to orders below that amount.

You can review the applicable shipping charge and order total at checkout before submitting payment.

4. Order Processing

Order preparation begins after payment has been successfully confirmed.

During processing, we review order details, check product availability, prepare items for packaging, and arrange fulfillment.

Estimated Processing Time: 1–5 business days

Business days generally run from Monday to Friday, excluding public holidays.

Orders placed outside regular business hours may begin processing on the next business day.

Preparation may occasionally take longer because of:

• Major promotional campaigns

• Seasonal shopping events

• Public holidays

• Higher-than-usual order volumes

• Stock or fulfillment disruptions

• Unexpected operational issues

We aim to prepare orders within the stated estimate whenever reasonably possible.

5. Estimated Delivery Times

Shipping transit begins once the prepared order has been handed to the carrier.

Estimated Standard Shipping Time: 10–20 business days after dispatch

This transit estimate is separate from order processing.

Delivery Stage	Estimated Duration
Order preparation and processing	1–5 business days
Standard shipping after dispatch	10–20 business days
Combined estimated timeframe	11–25 business days

Unless expressly stated otherwise, these timeframes are estimates rather than guaranteed arrival dates.

Actual delivery may vary depending on destination, carrier operations, weather, transportation conditions, regional logistics, customs procedures where applicable, and other circumstances outside our reasonable control.

Mandatory consumer rights relating to delivery remain unaffected.

6. Preparing and Dispatching Your Order

After we receive your order and confirm payment, we coordinate the steps needed for shipment.

These may include:

• Checking inventory

• Reviewing customer and delivery information

• Preparing Christmas decorations and accessories for dispatch

• Packaging the selected items

• Arranging shipment with a delivery provider

• Generating tracking information where available

Fulfillment may be handled through our designated operational arrangements or authorized logistics partners.

After dispatch, a shipping notification will generally be sent to the email address entered at checkout. It may include a tracking number, carrier link, or other shipment details.

7. Tracking Your Shipment

Tracking details are generally provided after your parcel has been transferred to the delivery provider and the relevant information becomes available.

Use the tracking number or link in your shipping notification to view the latest recorded status.

Updates may not appear immediately. The carrier may need time to receive the parcel, complete its initial scan, and register it in the tracking system.

There may also be gaps between updates while a package travels between facilities. A temporary absence of scans does not necessarily mean the parcel is lost or delayed.

If tracking remains unchanged for an unusually long period, please contact customer support.

8. Delays and Missing Package Concerns

Although we aim to coordinate delivery within the estimated periods, delays can occur.

Possible causes include:

• Carrier service disruptions

• Severe weather

• Transportation network delays

• Increased seasonal shipping demand

• Regional delivery restrictions

• Fulfillment or logistics difficulties

• Customs procedures, where applicable

• Other events outside our reasonable control

If your order is significantly delayed, tracking has not changed for an extended period, or you believe a package may be missing, contact us at:

Shipping Assistance Email: service@velliun.com

Please include your order number, tracking number if available, and a brief description of the concern.

We may check shipment records and coordinate with the delivery provider where further investigation is appropriate.

Delivery issues are handled in accordance with applicable store policies and consumer protection obligations.

9. Address Correction Requests

If you notice an error in your shipping address after ordering, contact us as soon as possible.

Address Correction Email: service@velliun.com

Please provide:

• Your order number

• The email address used at checkout

• The complete corrected delivery address

Address changes are more likely to be possible before fulfillment has been completed.

Once a parcel is packed, prepared for dispatch, or handed to the carrier, we may be unable to change its destination.

Please check your delivery information carefully before completing payment.

10. Accurate Delivery Information

You are responsible for providing complete and accurate shipping details.

Before submitting an order, confirm that the address includes all relevant information, such as:

• Recipient's full name

• Street address

• Apartment, suite, or unit number, where applicable

• City

• State

• ZIP code

• Contact telephone number, where required

Incomplete or incorrect information can cause delays, failed delivery attempts, or the return of a parcel.

If an address-related issue occurs, our support team may contact you to discuss available options.

Further arrangements will depend on the circumstances, carrier procedures, applicable store policies, and legal requirements.

11. Separate Packages

Orders containing multiple Christmas decorations or seasonal accessories may occasionally arrive in separate parcels.

This can happen when:

• Items are held at different fulfillment locations

• Certain products need separate preparation

• Different shipping arrangements apply to individual items

Where an order is split, separate tracking numbers or dispatch notifications may be provided.

If one parcel arrives first, the remaining products may still be in transit. Please check any additional shipment information associated with your order.

Contact customer support if you need help confirming the status of an outstanding package.

12. Unsuccessful Deliveries and Returned Parcels

A carrier may be unable to complete delivery for reasons including:

• An address that cannot be located

• Missing address information

• Recipient unavailability

• Repeated unsuccessful delivery attempts

• Refusal of the shipment

• Other delivery difficulties

In some cases, the parcel may be returned to a designated fulfillment location.

If your shipment is marked as undeliverable or returned, please contact customer support.

We will review the available records and explain the applicable options. Depending on the circumstances, these may include another delivery arrangement, a return assessment, or an eligible refund.

Any additional charges or procedures will be subject to applicable policies and legal requirements.

13. Shipping Support

Our customer service team can assist with delivery estimates, tracking inquiries, address correction requests, and missing package concerns.

Support Days: Monday to Friday

Typical Email Response Time: Within 24–48 business hours

Response times may vary during public holidays, promotional events, the Christmas shopping season, or periods of increased inquiry volume.

Please include your order number and any available tracking details so we can locate the relevant records efficiently.

14. Company and Contact Details

Brand / Store Name: Velliun

Business Category: Online Retail of Christmas Decorations and Seasonal Accessories

Operating Company: Harbin Xincheng Technology Co., Ltd.

Registered Business Address:

Room 03, No. 289-6 Jianguo Street, Basement 1, Building 4, Songcang Residential Quarter, Daoli District, Harbin City, Heilongjiang Province, China

Customer Service Email: service@velliun.com

Customer Service Telephone: 0451-87166575

Customer Service Days: Monday to Friday

Estimated Email Response Time: Within 24–48 business hours

Harbin Xincheng Technology Co., Ltd. operates Velliun and oversees website administration, customer order processing, fulfillment coordination, and shipping-related customer assistance.

The registered address identifies the operating company. It should not be treated as a return destination or parcel collection point unless our support team confirms otherwise.

For delivery assistance, please use the official contact details above.

Thank you for choosing Velliun. We appreciate your purchase and aim to keep you informed throughout the delivery process.